New Normal: Client Service From Home

Our workspaces may have changed, but the way we work really hasn’t. Seven months into working from home, we’re reflecting on the ways we’ve been able to stay connected and build relationships without in-person meetings and a physical office space. Client service is at the core of what we do at Tunheim, even if it…

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Salute to Small Businesses

According to the U.S. Small Business Administration, 99.7% of companies in the U.S. are small businesses; as recently as last year, almost 50% of employees in this country worked for small businesses (with most of those at less than 100 employees). And while it has generally been true that a growing economy lifts all of…

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What is your versatility score?

Full disclosure, I made up the term ‘versatility score,’ but I’m thinking one will be invented soon. As we all move into the next phase of life in a pandemic, we’re not doing anything the way we used to do it, and it doesn’t seem that we will be ‘going back to normal’ – ever.…

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Public Affairs during COVID-19: Disruption and Innovation

There’s no doubt the 2020 pandemic has disrupted organizations around the globe and fundamentally changed the way we work, and the communications industry is no exception. Following Labor Day and entering the launch of the traditional political season, how do we as organizations reconsider public affairs in this newly distanced and uncertain environment? Here are…

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Preparing for What is Next

In my last post, I attempted to help organizational leaders prepare for the annual planning work to be done in the weeks ahead – even in the midst of such uncertainty and disruption. Today, I’m thinking about employees at every level, and wondering how prepared we are for the consequences of the upcoming election –…

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Advanced Leadership for Uncommon Times

Ok, folks, it is time for some unprecedented thinking about these unprecedented times we are living through. Labor Day is just around the corner and our colleagues – all of our colleagues – are experiencing levels of anxiety that will impact everything: their personal lives, their workplace performance, their community engagement…and their long-term outlook. As…

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The Long Arc of Progress

The co-existence of the centennial anniversary of passage of the 19th Amendment to the U.S. Constitution with the continuing calls for the dismantling of systemic racism creates a new level of consciousness for me about how long the arc of progress is toward equality of people in this country. I truly believe the ultimate destination…

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Personal Responsibility X 328 Million Americans = Our Future

Business crisis management conceptual image

I will warn you that this column is inspired by some pretty raw and personal feelings – I’ve had an unsettling few days. But I believe my experience is reflective of many others’, so here’s hoping that it reveals learnings for leadership communication that can serve us all. As we move through the sixth month…

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Words to Inspire

I have begun acknowledging to family, friends and colleagues that the impacts of the pandemic and the devastation it has unleashed are starting to get to me. I am incredibly fortunate: I can work from home, and our business is doing well; my family members are mostly able to work from home and are following…

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